I called Tony (owner) and he sent Evan - who was very professional, knowledgeable, and informative. He not only explained that the (very) old sump pump had completely failed, he showed me why: the very very old iron outlet pipe had cracked and then sheared off, forcing the pump to work non-stop 24x7 until it burned out. Evan removed the old pump, float and pipes and then installed the new pump, float, and pipes. The water, now 3 inches deep, was all pumped out in under an hour.
The price was reasonable, and I have confidence in the work in part due to the effective explanations Evan provided.
Fortunately, a year before we had emptied the basement and there was nothing on the floor to be ruined by the storm water.
I called Plumbing Excellence for a second opinion. Jocelyn answered the phone and was very pleasant and helpful. She got me on the schedule the very next morning. The technician, Justin, arrived on time and ran the camera, identified the issue AND the location, and only charged me the $89 service call fee. The issue is not under my basement but in the yard and won't require them to tear up my basement floor. The estimate was very reasonable for the size of the job. They also gave me a narrated video of the camera work that explained the issue and what needed to be fixed.
I was very pleased with my experience with Plumbing Excellence. I highly recommend them. They will be getting my plumbing business from now on.
After speaking with the manager, he explained that it's routine for them to give additional options for appliances and services. The technician quoted me an electric anode rod install and membership.
It did make me feel a little overwhelmed by the price after these quotes, so I did decline them. I think it would be a better approach to print out pamphlets or email them to customers to review and look into upgraded parts or options. That way they can do their own research and decide if they want to go with them before spending the extra money.
I do recommend this company if you have plumbing needs, and the manager said he will take my advice about the pamphlets and look into doing that.

Top-Rated Plumbing Services in Akron, OH

Why Buddy's Plumbing Excellence
Serving Summit & Medina Counties since 2015
At Buddy’s Plumbing Excellence, we believe plumbing problems shouldn’t slow you down. That’s why we deliver plumbing at the speed of NOW. Our Fixed-Right-The-First-Time plumbers in Akron are standing by ready to tackle any plumbing problem that arises. You call. We come. It’s fixed. Guaranteed.
Our top-rated plumbers can handle ANY plumbing issue. Broken water heaters, clogged drains, gas line installations, sump pumps, and any other plumbing repair is no problem for the Buddy’s plumbing team. Just give us a call because you have a Buddy in plumbing.

Plumbing at the Speed of NOW in Akron, Ohio
Are you worried about your pipes after the big freeze? Ready to find out what’s hiking your water bill? Our Akron plumbers are standing by.
Common Signs You Need to Call a Plumber
Many plumbing signs are obvious. When your hot showers become lukewarm, the water heater is the obvious suspect. Drains that don’t drain need attention, and a dripping faucet is a clear problem.
However, not all symptoms are so easy to spot, and it’s easy to dismiss them as a regular inconvenience or an unrelated concern. Keep an eye on your water pressure. If it isn’t as strong as it used to be, there are likely hidden problems in your pipes. A rising water bill may also be a red flag. Musty smells in your home, depressions in your lawn, and mushrooms around your property may signal leaks, breaks, and other plumbing concerns.
How We Can Help with Plumbing Repairs
When you have a problem, the solution is as close as your phone. You call. We come. It’s fixed. Guaranteed. Our repair and replacement services in the Akron area include solutions for:
- Sump Pumps: Call the experts and relax. We understand how vital your sump pump is to your home’s integrity, and we’re ready to help with installation, emergency repairs, regular maintenance, and sump pump backup system integration.
- Faucets & Sinks: A leaky faucet can be a big frustration, and a blocked sink stops you from cooking, cleaning, and using essential fixtures. We have the experience and options you need to fix it the first time, so you won’t wake up to the same problem tomorrow.
- Toilets: Enjoy peace of mind with our inclusive expertise. We understand toilets and how they integrate with the rest of your plumbing. Whether you’re concerned about a leak running up the water bill or a clog causing frequent backups, we have the experience to solve the problem.
- Pipes: Trust us to find the problem in your plumbing with the latest techniques and technology. We’re local experts, and we understand frozen pipes, age-related deterioration, and unexpected breaks behind drywall or under flooring. Wherever the problem hides, we’ll find it and fix it.
- Traditional & Tankless Water Heaters: Relax and trust us to rescue bath time. We handle traditional tank water heaters and tankless systems, so we’re prepared to save any household from cold showers.
- Gas Lines: Keep your home safe with our gas leak detection and repair services. Our expert team has the practical experience and advanced tools to handle gas line repairs safely.
- Disposals: Don’t worry about your favorite kitchen convenience turning against you. We’re prepared to troubleshoot everything from grease clogs to aging machinery.
- Drains: Whether you’re concerned about your shower turning into a bathtub or you need professionals to deal with a backup in your business, we’re here to help. We’ll find the problem and deliver the best solution.
- Sewers: Sanitation is more than a convenience. We handle sewer lines and connections quickly and efficiently to keep your property safe.
Plumbing Installation and Maintenance

- Hydro Jetting
- Water Line Installation & Repair
- Water Pressure Adjustment
- House Repiping
- Plumbing Inspections
- Shower, Bathtub & Sink Installation & Repair
- Outdoor Faucet Installation & Repair
- Water Filtration System Installation
- Water Softener Installation & Repair
- Well Pump Installation & Repair
- Bathroom and Kitchen Plumbing Updates & Renovations
- Storm Drain Installation & Repair
- Floor Drain Installation & Repair
- Water Heater Flushing & Maintenance
- Dishwasher Installation
- Washing Machine Hookups
- Water Meter Installation & Repair
The Importance of Rapid Plumbing Repairs
Plumbing at the speed of NOW is for more than mere convenience. The longer a plumbing issue goes unaddressed, the greater damage it can cause to your home and health. A quick response is essential to doing the job right. Our team helps mitigate the risk of any plumbing problem before it becomes a bigger issue.
Property Damage
Faulty or damaged plumbing may lead to erosion, mold, and pest infestations. Given time, even a minor leak in a water or sewer line can attract tree roots that may further damage your property’s plumbing and infrastructure. Damp flooring, walls, and supports often rot, and the damage can be irreversible if left unfixed.
Health Risks
Even a minor leak can create hazards in your home. A small drip has dangerous potential. Mold and mildew require damp environments to thrive, and fungi can spread quickly in utility spaces between walls or under floors. Cockroaches are also drawn by moist dirt and softened infrastructure.
Why Call Buddy's Plumbing Excellence Plumbers?
We aim to be your Fixed-Right-The-First-Time-Plumbers. When possible, we fix rather than replace, and our service vans function as mini-warehouses, so we have everything we need on hand. When you have a plumbing emergency, every minute counts. We service plumbing at the speed of NOW.
Our team specializes in plumbing exclusively. Buddy’s Plumbing Excellence technicians are masters of their craft, and customer service is key. You can expect punctuality, courtesy calls or texts before arrival, shoe covers, and drop cloths. We respect your time and property. You call. We come. It’s fixed. Guaranteed.
Our Service Areas
Don't see yours listed? Just give us a call and we'll look up your zip code in our system.
- Chippewa Lake
- Brunswick
- Homerville
- Litchfield
- Lodi
- Macedonia
- Northfield
- Spencer
- Twinsburg
- Valley City