Last Updated: 10-03-2025
Plumbing Excellence LLC dba Buddy’s Plumbing Excellence (“Company,” “we,” “us,” or “our”) operates the website https://buddysplumbingexcellence.com (the “Website”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and disclose information when you use our Website and services.
1. Information We Collect
We may collect the following types of information from users of our Website:
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Personal Information: Your name, email address, phone number, billing or service address, and other contact details you provide when contacting us, requesting a service, or signing up for promotions.
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Payment Information: If you pay for services via the Website, we collect billing details. (Note: Payment processing may be handled by third-party payment processors, and we do not store full payment card data ourselves.)
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Technical & Usage Information: Your IP address, browser type, operating system, pages visited, time stamps, referring URLs, and other analytic data collected via cookies, log files, or third-party analytics tools.
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Communications Data: Records of any communications you initiate with us (e.g. emails, messages, phone calls, chat logs).
Plumbing Excellence LLC dba Buddy’s Plumbing Excellence will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” Their phone number will not be shared with third parties for marketing or promotional purposes. See our Terms and Conditions
2. How We Use Your Information
We use collected information for purposes including, but not limited to:
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To provide, manage, and deliver plumbing services (e.g. scheduling, dispatch, communication).
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To communicate with you about service updates, appointments, reminders, and promotional offers.
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To process payments and fulfill transactions.
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To improve our Website, customer support, and service offerings.
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To monitor and analyze usage, detect fraud or misuse, and enforce our policies.
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To comply with legal obligations, respond to legal requests, and protect our rights.
3. Sharing and Disclosure of Information
We do not sell, rent, or lease your personal information to third parties for marketing purposes. However, we may share your information in these circumstances:
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Service Providers: We may share data with third-party vendors, contractors, or service providers who help us with operations (e.g. payment processors, IT providers, marketing platforms), but only to the extent necessary for their services and under confidentiality obligations.
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Legal Compliance & Protection: When required by law (e.g. court orders, subpoenas), to investigate or respond to claims, or to protect the rights, property, or safety of our customers or the public.
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Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to confidentiality and protective terms.
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to:
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Enhance your browsing experience (e.g. remember preferences, login state).
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Analyze traffic and user behavior (e.g. via Google Analytics or similar tools).
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Show relevant content or offers.
You may disable or manage cookies via your browser settings. However, some features of the Website may not function optimally if cookies are disabled.
5. Third-Party Links
Our Website may include links to third-party websites (e.g. partner sites or tools). We do not control those sites’ privacy practices. We encourage you to read their privacy policies before submitting personal information.
6. Security of Your Information
We implement reasonable and appropriate security measures (e.g. encryption, access controls) to protect personal information. However, no method of data transmission or storage is 100% secure, so we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on applicable laws (federal, Ohio, or local), you may have rights to:
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Access and obtain a copy of your personal data.
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Correct or update your information.
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Request deletion or erasure of your data.
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Opt out of marketing communications.
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Restrict or object to certain processing.
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Withdraw consent (where processing is based on consent).
To exercise any of these rights, contact us using information listed below. We will respond in accordance with applicable law.
Plumbing Excellence LLC dba Buddy’s Plumbing Excellence
1501 S. Cleveland Massillon Rd.
Copley, OH 44321
(330) 208-9195
8. Children’s Privacy
Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such data being collected, we will take reasonable steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page along with a revised “Last Updated” date. We encourage you to review this policy from time to time.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, you may contact us:
Buddy’s Plumbing Excellence
1501 S. Cleveland Massillon Rd.
Copley, OH 44321
(330) 208-9195
